Frequently Asked Questions
Everything you need to know about building your dream garden oasis.
What is the typical shipping timeline for a greenhouse kit?
Due to the size and weight of our structures, most greenhouse kits are shipped via freight and arrive within 10 to 14 business days. Smaller accessories and replacement parts typically arrive within 3 to 5 business days via standard ground shipping.
Do I need a professional to assemble my greenhouse?
Most of our greenhouse kits are designed for DIY enthusiasts and come with detailed, step-by-step manuals. However, for larger glass structures, we recommend having at least two people for assembly or hiring a local contractor to ensure the foundation is perfectly level.
What kind of warranty comes with MyGreenhouseStore products?
We offer a comprehensive 10-year limited warranty on the aluminum frames and a 5-year warranty against yellowing or cracking on polycarbonate panels. Specific warranty lengths may vary by brand and model.
Can I return my greenhouse if it is not the right fit?
Yes, we accept returns within 30 days of delivery. The item must be in its original, unopened packaging. Please note that customers are responsible for return freight shipping costs and a 15% restocking fee may apply.
Are these greenhouses rated for high winds or heavy snow?
Many of our models are specifically engineered for extreme weather. Look for 'Heavy Duty' or 'Alpine' ratings in the product description for structures tested to withstand snow loads up to 30 lbs per square foot and wind gusts up to 90 mph.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm to help you spread the cost of your investment over time.